Q1: Can I get some samples? |
A: Yes, we can supply the free sample, but the shipping cost be paid by our customers. |
Q2: How to start orders or make payments? |
A: Proforma invoice will be sent first after confirmation of order, enclosed our bank information. Payment by T/T, L/C. |
Q3: How to confirm the Product Quality before placing orders? |
A: You can get free samples of some products, you only need to pay the shipping cost or arrange a courier to us and take the samples. |
Q4: How about delivery lead time for a sample? |
A: Delivery lead time: About 3-5 days after payment confirmed. (Chinese holiday not included) |
Q5: Is there a discount? |
A: Different quantity has different discount. |
Q6: How do you treat quality complaint? |
A: First of all, our quality control will reduce the quality problem to near zero. If there is a real quality problem |
caused by us, we will send you free goods for replacement or refund your loss. |
Q7: How to contact us? |
A: You can chat with us by Trademanager, Skype Online, WeChat or WhatsApp. You can choose your interested products and send an inquiry to us. You can dial our telephone directly, you will get our reply. Send Email to us. |
Q8: What are your MOQs? |
A: MOQs differ based on the product ordered. Please contact us for the most accurate MOQ for your product. |
Q9: Do you offer custom formulation? |
A: Custom formulation and scientific R&D is one of Immrei's greatest strengths, as our RD management is |
constantly being developed, for an extensive ready-made list of available formulas to choose from. |
Q10: Do you have Halal, vegetarian, vegan, and/or organic options? |
A: Yes, Immrei offers all product options to suit all consumers. |